Derek Yiu is an accomplished IT professional with a diverse background in cloud support, systems administration, and consultancy. Currently serving as an EUC and CX Consultant at SoftwareOne since January 2023, Derek previously held the role of Senior Solutions Engineer at SynchroNet from May 2021 to January 2023. Prior experience includes working as a Cloud Support Engineer at Amazon Web Services from June 2019 to May 2021, where support was provided for various AWS products. Additionally, Derek was a Windows Administrator III at Rackspace Technology from July 2015 to June 2019, offering expertise in customer support and serving as a subject matter expert. Earlier experience includes roles at Enterprise Holdings, where mentorship and Tier 2 support for Windows Server incidents were provided. Derek holds a Bachelor of Science degree in Computer Management and Information Systems from Southern Illinois University Edwardsville.
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