Elisa Berrocal is a seasoned professional with extensive experience in IT asset management, service success, and customer service. Currently serving as a Service Success Manager at SoftwareONE since August 2020, Elisa previously held the position of IT SW - HW Asset Manager at DXC Technology, where responsibilities included software and hardware lifecycle management, operational reviews, and financial reconciliation. Prior roles include Sr International Specialist at DHL, where reporting and performance analysis were key tasks, and outbound sales roles at Dialogue Marketing. Early career experience involved customer service and technical support positions at Convergys and Stream Global Services, showcasing a strong foundation in client relations and support.
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