Halena Griffith

Halena Griffith is a Client Operations Specialist at SoftwareOne since February 2023, responsible for overseeing customer satisfaction and operational processes within the Global Service Delivery Center. Previously, Halena worked as a Renewal Operations Specialist at Panopto, managing customer accounts and facilitating contract renewals, and as a Business Operations Specialist I at Ansys, coordinating software order processing and maintaining data integrity across CRM systems. Additional experience includes a role as Project Coordinator at Crown Castle, where Halena managed training logistics and developed team resources, along with an internship in Supply Chain Services at Crown Castle. Halena began a career in guest services at Hilton Garden Inn. Halena holds a Bachelor's degree in Business Administration and Management with a Minor in Marketing from PennWest California.