John Davies

John Davies is an experienced IT professional with a strong background in service management and assurance. Currently serving as Head of Service Management at SoftwareOne since April 2022, John previously held roles at Centiq and Redscan, where responsibilities included service assurance and transition management. With a comprehensive understanding of incident and problem management acquired through positions at Oakbrook Finance and Capita IT Enterprise Services, John's expertise spans ownership of transition processes, management reporting, and root cause analysis. Early career experience includes incident management at Mouchel plc and technical support at The British School of Brussels. John holds a Master of Science in Leadership and Management from the University of South Wales and a Bachelor of Science in Computing from The Manchester Metropolitan University.