Karla Guerrero is a Customer Experience transformational leader with extensive experience in customer service operations across various industries, including logistics, finance, and education. Currently, Karla serves as the Regional Delivery Lead for LATAM at SoftwareOne, overseeing operations in 18 countries. Previously, Karla held significant roles at Emeritus, A.P. Moller - Maersk, and DHL Express Mexico, where they successfully managed large teams and implemented customer-centric strategies that enhanced service quality and operational performance. Karla's educational background includes a Bachelor's degree in International Business from Universidad Nacional Autónoma de México and ongoing studies in Strategic Administration and Executive Management.
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