Neha Singh

Neha Singh is an experienced professional with a strong background in call center operations and customer care. Currently serving as Practice Lead at SoftwareONE since May 2015, Neha has previously held positions including Team Manager at Dell, where responsibilities included ensuring operational efficiency and meeting KPI standards for the call center. Neha also has experience as a Resolution Specialist and Customer Support Expert at Dell, focusing on agent training and enhancing customer service quality. Earlier roles include Customer Care Executive at Vertex International Services and Process Associate at GENPACT. Neha holds an MBA in Call Center Operations and a GDBA in Management Information Systems from the Norton Institute of Management and Technology, along with education from DAV College and St. Xaviers School.