Prashant Singh

Prashant SINGH is a product support engineer specializing in software and cloud solutions at SoftwareOne since September 2025. Prior experience includes serving as a product specialist for AI chatbot operations at Khoros from February 2023 to September 2025, where Prashant delivered Tier 1 and Tier 2 support on Khoros Care and Marketing Cloud products. Previously, from March 2021 to January 2023, Prashant worked as a senior technical support engineer at Capgemini, providing expert support for CUCM features and troubleshooting related to network management. Prashant began professional career as a senior associate at Wipro Digital Operations and Platforms from July 2019 to February 2021. Educational qualifications include a Bachelor of Commerce degree in Accounting and Finance from the University of Calcutta, obtained between July 2014 and March 2017.