Priya Patel

Priya Patel is a Business Admin Associate and Analyst at SoftwareOne, where responsibilities include managing the Problem Management lifecycle, conducting root cause analysis reviews, and preparing CIO dashboards related to various IT service management metrics. Previously, Priya served as a Change Management Analyst at Ericsson Global India Services, independently managing Service Request and Incident lifecycles while leading change advisory board meetings and risk assessments. At British Telecom Global Services, Priya quickly became the primary ITSM resource and governed change processes using ServiceNow. Educational qualifications include a Bachelor's degree in Electronics and Communication Engineering from Inderprastha Engineering College, complemented by an internship at the Defense Institute of Advanced Technology.