Tom Maloney is a seasoned technical support professional with over a decade of experience in SaaS support and complex troubleshooting. Currently serving as Lead Platform Support Engineer at SoftwareOne, they manage technical issues and assist with client escalations. Previously, Tom held roles as a Senior Technical Support Engineer at DrDoctor and IT Service Desk/Desktop Engineer with Brighton & Sussex University Hospitals NHS Trust, where they provided extensive user support and incident management. Tom possesses strong skills in process optimization and is committed to driving technical excellence within support teams.
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