Jhon Lagos is a seasoned professional in customer service and operations management, currently serving as a Customer Service Manager at Softys since October 2022, where responsibilities include leading SAP functional testing and continuous improvement of customer service processes. Previously, Jhon held various roles at Softys Argentina, progressing from Customer Service Supervisor to Logistics Process Engineer, focusing on strategic analysis, demand planning, process automation, and industrial audits. Jhon's prior experience also includes serving as a Supply Chain Manager and Process Engineer at Avicola La Guasima C.A, and as a Quality Control Analyst at Centrobuss Carrocería, C.A. Educational qualifications feature a Master's in Operations Management from Universidad Austral, set to be completed in June 2026, along with an Industrial Engineering degree from Universidad Nacional Experimental del Táchira.
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