Lauren Petersen is a seasoned professional in customer success management with extensive experience across various companies. Since February 2025, Lauren has been the Manager of Customer Success at sojo. Prior to this role, Lauren served as a Senior Customer Success Manager at Black Crow AI from August 2022 to March 2025, and as the Manager of Corporate Customer Success at Mode from July 2021 to May 2022, where responsibilities included enhancing the customer journey during a high growth phase. Lauren's career began at ClearlyRated, spanning from May 2012 to July 2021, where Lauren held the position of Director of Customer Success, leading a team to achieve high NPS and strengthen client relationships. Previous roles also include Sales & Marketing Manager at Royal Gorge Cross Country Ski Resort and various positions in editorial and marketing support. Lauren holds a Bachelor of Arts in Journalism from the University of Nevada, Reno.
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