Solace
Cecilia Oporto has extensive experience in technical customer support and management roles, currently serving as a Technical Customer Support Manager, Production Engineering Manager, and Product Owner at Solace since November 2019. Previously, Oporto held various positions at IBM from June 2007 to November 2019, including L3 Technical Analyst and Team Lead within the Customer Success and Support Business Analytics team. Oporto's expertise encompasses resolving complex customer issues, mentoring team members, and enhancing customer experiences through effective communication and collaboration with development and support teams. A Systems Analyst, Oporto obtained a degree in Computer/Information Technology Administration and Management from ORT Argentina between 1994 and 1997.
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