Kristopher Kitajima

Kristopher Kitajima is a seasoned professional in customer success, currently serving as Senior Director of Customer Success at SolarWinds since March 2021. Previously, Kristopher held various roles at Pulse Secure, including Sr Director of WW Customer Success, where a major focus was on revitalizing the Customer Success organization and developing proactive engagement models that significantly improved retention rates. Kristopher's experience also includes direct management of North American Customer Success and Support teams, leading to the establishment of new revenue streams and maintaining high retention rates. Earlier career roles include positions at Juniper Networks and VERISIGN, with a strong foundation established in technical support and customer engagement. Kristopher holds a Bachelor of Arts degree in Economics from the University of California, Davis.