Rustico Durano, III is a seasoned IT professional with extensive experience in technical support and systems management. Currently serving as a Technical Academy Specialist at SolarWinds since 2019 and as an SCCM Engineer at DXC Technology since September 2017, Rustico has a strong background in software distribution, incident resolution, and technical training. Previously, Rustico held positions such as Senior Service Desk Analyst at CSC, where responsibilities included providing first call resolution support and managing incident escalations, and Microsoft Certified Technical Support Professional L2 at Sutherland Global Solutions, focusing on troubleshooting Microsoft applications and system configurations. Early career experience includes serving as a DELL Technical Support Specialist L2 at eTelecare Global Solutions/Convergys, delivering technical assistance and enhancing agent performance.
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