Sanming W.

Sanming W. is an experienced technical support leader currently serving as Senior Manager of Technical Support at SolarWinds since October 2023, where responsibilities include mentoring support managers and addressing high-end deal escalations. Prior to this, Sanming held key roles in several companies, including serving as Senior Manager for North and South America Product Support at Ivanti, managing a product support team focused on network security. At Pulse Secure, Sanming led a global escalation team handling cybersecurity product issues, while previous roles at Juniper Networks involved engineering positions focusing on customer escalations and automation development. Sanming's early career at Nortel Networks involved leadership of an overseas R&D team. Educational qualifications include an ongoing program at Boston College Carroll School of Management and a Bachelor's degree in Electrical Engineering from Shanghai Jiao Tong University.