Bernard Jackson

Bernard Jackson, MA, serves as the Technical Support Manager at Solera, Inc. since July 2019, overseeing operations for various vehicle repair product lines and leading a team of 40 professionals. Previously, Bernard held roles such as Product Support Supervisor at ProQuest, where service levels improved by 15% through resource realignment and process enhancements, and Technical Support Manager at Solera | Audatex, where training program efficiencies were achieved, reducing training duration significantly. An earlier role as a Technical Support Representative at Audatex involved direct customer support for hardware and software inquiries. Bernard's academic credentials include a Master of Arts in Christian Ministries and a Master of Arts in Management and Leadership from Liberty University, along with a Bachelor of Science in Computer Technology from Central Michigan University.