Joseph Clavon

Joseph Clavon is a seasoned professional with extensive experience in business process operations and leadership in the financial services sector. Currently serving as the Business Process Operations Manager at Solera, Inc., since October 2021, Joseph has effectively optimized service delivery, resulting in a notable 15% Year Over Year reduction in customer complaints. Prior to this role, Joseph was the Collections Department Director at ADT Security Services, where strategic management of delinquent accounts and staff development were key responsibilities. Joseph also served as the Collections Department Manager at Community First Credit Union, guiding operational plans and overseeing talent acquisition processes. Joseph holds a Bachelor's degree in Theology from Truth Bible College.