Solera
Joseph Clavon is a seasoned professional with extensive experience in business process operations and leadership in the financial services sector. Currently serving as the Business Process Operations Manager at Solera, Inc., since October 2021, Joseph has effectively optimized service delivery, resulting in a notable 15% Year Over Year reduction in customer complaints. Prior to this role, Joseph was the Collections Department Director at ADT Security Services, where strategic management of delinquent accounts and staff development were key responsibilities. Joseph also served as the Collections Department Manager at Community First Credit Union, guiding operational plans and overseeing talent acquisition processes. Joseph holds a Bachelor's degree in Theology from Truth Bible College.
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Solera
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Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries.