Samrat Roy is a Technical Support Engineer II at Solera, Inc., since January 2022, where responsibilities include providing support for Dealersocket CRM by troubleshooting incident cases in Salesforce. Prior to this role, Samrat worked at TranZact as part of Client Success and Operations from September 2021 to December 2021, focusing on client support and product growth in the SaaS sector. As a Policy Advisor II at Concentrix from January 2019 to September 2021, Samrat provided on-site services for YouTube Trust & Safety within Transaction Processing. Samrat holds a Bachelor of Technology in Electronics and Communications Engineering from SRM IST Chennai (2015-2018) and a Diploma in Electronics and Communications Engineering from SRM Polytechnic College (2012-2015).
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