Shelly Charge is an experienced supervisor currently leading a team at Solera, Inc., focusing on customer service for automobile dealerships. Previously, Shelly served as a Senior Operations Manager at Genpact, where leadership was provided to front-line managers and agents in a contact center environment. In the role of Customer Service Manager at Turner Pest Control, Shelly significantly improved call quality through strategic implementation of quality assurance measures. Shelly's extensive background includes management positions at The Home Depot Pro, where key performance indicators were monitored across multiple contact centers, and early career roles in customer service and account management across various organizations, showcasing a strong track record in team leadership and operational excellence.
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