Ramesh Pulagam is a seasoned IT professional with extensive experience in IT help desk operations and service delivery management. Currently serving as Senior Manager for IT Help Desk at Solidigm since June 2022, Ramesh oversees global IT help desk operations and onsite support services, focusing on ITSM incident and problem management processes. Previously, Ramesh held the position of Senior Delivery Manager at Cognizant Technology Solutions from September 2018 to May 2022, where responsibilities included service delivery at Nvidia. Prior experience includes a managerial role at Cognizant from April 2009 to September 2018, specializing in infrastructure project management and ITIL framework consulting. Ramesh began the career as a Senior Consultant at Sutherland Global Service Limited, supporting US Dell hardware and software. Academically, Ramesh holds a Master's degree in Computer Science from Andhra University and a Bachelor's degree in Computer Science from Hindustan Shipyard High School. Certifications include ITIL Expert, Six Sigma, Yellow Belt, and DevOps training.
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