Michael Papineau

Michael Papineau is an experienced professional currently serving as an internal sales representative and customer service agent at Solotech Inc. since October 2021. In this role, Michael handles customer service calls, assesses client needs, creates electronic tickets, and assigns tasks to appropriate agents. Responsibilities also include managing billing information, creating invoices, tracking administrative statuses in CRM, coordinating equipment returns and repairs, and developing standardized procedures. Prior to Solotech, Michael worked as a server at evenko, a service technician at Vidéotron, and a record clerk at Archambault. Michael's educational background includes training from Musitechnic Formation and studies at Cegep du Vieux Montreal.