Sacha Helfenstein

Sacha Helfenstein is an experienced professional with a robust background in customer experience management, research, and product development. Sacha served as the Customer Experience Governance Manager and Expert at Orange Communications in Switzerland from July 2010 to October 2012. Academic roles include Assistant Professor at the Faculty of Information Technology and Researcher at the University of Jyväskylä. In leadership capacities, Sacha held various positions at Agora Human Technology Center and contributed to organizations such as Propellerhat and Qvantel, where Sacha was a member of the leadership team and held roles including Creative Director and Head of Product Management. Sacha's educational credentials include an M.Sc. from the University of Zurich and a Ph.D. from the University of Jyväskylä.