Paulina Acquaye

Paulina Acquaye is an experienced customer service leader currently serving as the Team Lead Customer Service Representative at Solutran since October 2024, overseeing a team to enhance service quality and operational efficiency. Previously, Paulina held the position of Cust Svc Qlty/Audit Rep Sr at divvyDOSE, where a 95% customer satisfaction rate was achieved while streamlining support processes. Early career experiences include a receptionist role at WPP, where effective management of over 200 daily inquiries significantly improved client experiences, and participation in a career preparation fellowship as a Basta Fellow. Academic credentials include a Bachelor of Science in Psychology from Brooklyn College and an ongoing Master of Business Administration in Health Care Administration from Capella University.