Paulina Acquaye

Paulina Acquaye currently serves as the Team Lead Customer Service Representative at Solutran, where responsibilities include leading and coaching a team to ensure high-quality service and operational efficiency. Previously, Paulina held the position of Cust Svc Qlty/Audit Rep Sr at divvyDOSE, managing high-volume customer inquiries and achieving a 95% satisfaction rate while streamlining support processes. Paulina's earlier experience includes working as a Receptionist at WPP, where exceptional customer service was provided in a fast-paced environment, and participating in the Basta Fellow program aimed at supporting first-generation college students. Additionally, Paulina worked as a Facilities Coordinator at Google, focusing on item cataloging and vendor coordination. Education includes an MBA in Health/Health Care Administration from Capella University, a BS in Psychology from Brooklyn College, and an AAS in Liberal Arts and Sciences from the State University of New York at Delhi.