Patrick Bowles is a seasoned business consultant currently employed at Solvo Global, where expertise in strategic nearshore BPO solutions enhances operational efficiency for US businesses. With a robust background in client experience operations, Patrick previously served as Director of Client Experience Operations at We Insure, where significant achievements included implementing automation software that boosted policy retention and launching workforce management standards that improved service levels. Prior experience includes roles as Director at The Adecco Group, managing project operations at Genpact, and customer service supervision at Convergys. Demonstrating a strong ability to optimize performance and streamline processes across various sectors, Patrick possesses a comprehensive skill set in operational management, performance improvement, and client relations.
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