Rob Miranda is a seasoned professional with extensive experience in workforce management and contact center operations. Currently serving as the Manager of Workforce Management and Call Center at Somatus since August 2021, Rob has a long history of providing strategic direction in various roles, including Consultant for Contact Center Operations and Manager of Workforce Management, Planning & Strategy at Paychex. Previous positions include Workforce Operations Manager at ABB OPTICAL GROUP and VP of Customer Support at Social Picnik, where Rob emphasized customer loyalty as a key to success. Rob's background also includes leadership roles in loss mitigation and technical support across several organizations, showcasing a strong commitment to operational efficiency and quality customer service. Rob holds a Bachelor of Arts in Business Administration, Management and Operations from American InterContinental University.
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