Marta Sousa is an experienced ITSM consultant with a demonstrated history of working at various companies since 2011. Currently, Marta has been serving as an ITSM consultant at SONAE since November 2017, while simultaneously holding consulting roles at Olisipo and NOS Sistemas since April 2013. Throughout these positions, Marta has specialized in IT Service Management Tools, Support, and Administration, with proficiency in CA Service Desk, CA Process Automation, CA Business Intelligence, MsSQL, and web services. Prior experience includes a role as a Junior Consultant at Capgemini from September 2011 to January 2013. Marta holds a Master's Degree in Information Services and a Licentiate in Information Systems and Technology, both from Universidade do Minho. Additionally, Marta is certified in ITIL® 2011 Foundations.
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