Jitendra Patel is an experienced Operations Manager at Sonata Software since September 2020, specializing in optimizing workflows and enhancing customer satisfaction through the use of AI and automation tools. With a strong background in customer success management, Jitendra has effectively handled enterprise customers and provided technical support for Microsoft products, including M365 and Azure, in previous roles as a Digital Cloud Specialist and Technical Consultant. Prior to Sonata Software, Jitendra held positions at Wipro Limited as a Team Lead, Tech Mahindra as a Support Specialist, and BancTec as a Technical Support Help Desk member, where skills in team leadership, process improvement, and customer support were developed. Jitendra's educational credentials include an MBA in Information Technology from Mumbai Educational Trust and a B.Sc. in Information Technology from the University of Mumbai.
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