Sonny Eapen is a seasoned professional in the field of digital program management and technical support, currently serving as Digital Program Manager at Sonata Software since July 2023. Previously, Sonny held various positions at Microsoft from November 2004 to February 2018, including Senior Support Delivery Manager, Senior Technical Lead, and Support Engineer. In these roles, Sonny was responsible for enhancing customer-partner experiences, ensuring operational efficiency, resolving advanced technical issues, and mentoring support engineers. Sonny Eapen earned a Bachelor of Business Management degree from Bharathiar University between 1992 and 1995.
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