Raphael Ricardo is a seasoned professional with 20 years of experience in telecommunications, including a decade at Claro/NET/Embratel. They have held various roles, from installation and maintenance of corporate and residential clients to overseeing network projects involving FTTH and optical networks. Currently, they serve as an analyst in data center operations at a technical center, focusing on corrective and preventive maintenance. Raphael has also taken on leadership roles, such as managing projects for SONDA, where they supervise the installation and maintenance of critical data center infrastructure. They are pursuing postgraduate studies in Computer Systems Analysis, Database Management, and Information Security.
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