JL

Jacob Loher

Community & Escalation Specialist at Sonic

Jacob Loher has a diverse work experience spanning multiple industries. Jacob started their career as a Branch Manager at Baskin Robbins from October 2013 to July 2017. After that, they worked as a Merchandise Specialist at Total Wine & More from October 2017 to June 2018. Jacob then served as a Digital Editor at Sonoma State STAR in January 2020 for a short period of three months.

From November 2018 to November 2020, Jacob worked as a Social Media Manager at Manly Honda. Later, they joined The Media Marketing Specialist as a Social Media Manager from March 2020 to February 2022. Jacob was responsible for managing social media platforms and developing marketing strategies.

In January 2021, Jacob became a Technical Support Specialist at Sonic, providing customer support and troubleshooting technical issues until February 2022. Jacob then transitioned to the role of a Community & Escalation Specialist at the same company, where they continued to provide advanced customer support and handle technical issues across various communication channels, including social media and email.

Overall, Jacob Loher's work experience showcases their expertise in customer support, technical troubleshooting, social media management, and marketing.

Jacob Loher attended Santa Rosa Junior College from 2014 to 2017, where they focused on Communication and Media Studies. Following that, they enrolled at Las Positas College for the year 2017-2018, continuing their studies in the same field. Finally, from 2018 to 2020, Jacob pursued their Bachelor's degree in Communication and Media Studies at Sonoma State University.

Links

Timeline

  • Community & Escalation Specialist

    February, 2022 - present

  • Technical Support Specialist

    January, 2021

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