Andy Bass has extensive experience in customer service and technical support, currently serving as a Customer Experience Analyst at Sonos, Inc. since September 2014. In this role, responsibilities include providing first-line support, troubleshooting home network issues, and educating customers on product use. Previous positions include various roles at MyUntangled Media, LLC, Barrett Sotheby's International Realty, UMass Lowell, and WUML Radio, showcasing a diverse skill set in IT management, content writing, and student advising. Andy earned a Bachelor of Arts in English Literature from the University of Massachusetts Lowell.
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