Edwin Morillo

Edwin Morillo is an experienced professional in customer retention and technical support, currently serving as Senior Manager of Customer Retention at Sonos, Inc. since July 2013. In this role, Edwin manages a team of Senior Technical Support Specialists, leads the Customer Retention Team, and serves as the primary contact for privacy inquiries and escalations. Before this position, Edwin held various roles at Sonos, including Senior Technical Support Specialist and Technical Support Specialist, where responsibilities included training, performance analysis, and customer satisfaction initiatives. Prior experience includes a Supervisor role at Geek Squad, focusing on agent development and operational performance. Edwin holds a degree from Western Governors University and attended Wentworth Institute of Technology.