Gordon Mullen is a Senior Content Specialist at Sonos, Inc. since April 2007, with experience in coordinating product introduction efforts and creating technical content for customer support. Responsibilities include developing FAQs, Guided Assists, and product documentation to assist customers in self-diagnosing issues and utilizing products effectively. Previously, Gordon held the position of Technical Support Engineer, Tier II, managing escalated incidents and troubleshooting customer issues. Earlier career experience includes serving as a Customer Support Tier 1 and Computer Technician at Geek Squad from March 2003 to January 2007. Gordon holds an educational background from the New England Institute of Technology, completing studies from 2003 to 2005.
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