Lucy Gros, MA, LPI, KCS, currently serves on the Advisory Board for the Strategic Artificial Intelligence Program at the University of Colorado Colorado Springs, where efforts focus on enhancing program reputation and facilitating collaboration between industry and academia. As Sr. Director of Global Knowledge Management at Sonos, Inc., Lucy has successfully developed a comprehensive knowledge management framework to improve customer satisfaction globally. Lucy also acts as a Board Advisor for UC Irvine's Customer Experience Program, providing guidance to enhance program quality. With extensive experience in leadership development, talent management, and customer education, Lucy has held various key roles in organizations like AppFolio, Deckers Brands, U.S. Cellular, and Walgreens, showcasing a consistent track record of enhancing operational efficiency and employee retention. Educational qualifications include a Master of Arts in Industrial and Organizational Psychology from The Chicago School and a Bachelor of Science in Psychology from Loyola University Chicago.
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