Mathijs Parent has extensive experience in technical support and IT solutions, currently serving as a Call Center Solutions Architect at Sonos, Inc. since March 2015. In this role, Mathijs specializes in contact center solutions, including the design of IVR systems, while also providing local IT support for both macOS and Windows environments. Prior experience includes positions as an Information Technology Support Engineer and a Tier 1 Technical Support Engineer at Sonos, as well as a Technical Support Specialist at XS4ALL Internet BV and a Support Specialist at Telfort Zakelijk. Academic qualifications include a certificate in System, Networking, and LAN/WAN Management from CompTIA and a Foundation Degree in ITIL Foundation. Mathijs also holds an MBO in Music from NPAC.
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