Mike Pickard has extensive experience in technical support and engineering, currently serving as a Senior Escalation Engineer at Sonos, Inc. since July 2012, where responsibilities include investigating and resolving bugs and interoperability issues between Sonos products and third-party equipment. Prior to this role, Mike held the position of Technical Support Engineer at On-Site Computer & IT Solutions from February 2008 to July 2012, also working as a Senior Commercial & Residential Field Engineer. Mike's educational background includes studies at San Diego State University and a degree in A & P from Spartan College of Aeronautics and Technology.
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