Sean M.

Sean M. is an experienced Senior Customer Retention Engineer at Sonos, Inc. since April 2017, specializing in advanced support for customers and installers while effectively resolving complex technical issues. Previous roles at Sonos included Customer Retention Engineer and Technical Support Specialist, where Sean excelled in customer service and technical problem-solving. Prior experience at Media Temple involved managing customer support communications and improving customer relationships. Sean co-founded Minehost, LLC, and served as Chief Operating Officer, overseeing operations and client support. Additional roles included a Support Representative at Dunkin' Brands and a Technical Sales Consultant at Zcom Wireless. Sean is currently pursuing a Bachelor of Science in Network Engineering and Security at Western Governors University.