Sharon McGregor is a seasoned professional with extensive experience in quality systems and operations management. Currently serving in Quality Continuous Improvement at Sonos, Inc. since June 2023, Sharon previously held the role of Quality Systems Manager at GSK from October 2015 to October 2023, where responsibilities included implementing a product quality complaint management process and ensuring regulatory compliance. Prior to that, Sharon was a Service Delivery Manager at GlaxoSmithKline Consumer Healthcare, overseeing a Consumer Contact Center handling over 250,000 calls annually. Experience also includes the position of Operations Manager at WorldTravel BTI, focusing on customer relationship management, and Operations & Call Center Manager at American Express Global Corporate Services, where management of a significant business travel center was key.
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