Mark Critchley has over 15 years of experience in customer service and management within the hearing aid industry. Currently, Mark serves as the Business System and Customer Experience Manager at Sonova Group and as a Customer Service Team Leader at Sonova Service Center UK Limited, responsible for supporting multiple group companies across Northern Europe and managing a team of six. Previous roles include Customer Service & Order Entry Manager, leading a team of 20 employees, and Team Leader at Phonak, where Mark supervised 10 employees. Earlier experience includes a position at Hewlett-Packard, where Mark handled customer service operations. Mark completed GCSE education at Birchwood High School from 1989 to 1994.
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