Marleen Deckers

Marleen Deckers serves as the Marketing Director ai at Sonova Retail Belgium (Lapperre) since April 2024, while concurrently functioning as Customer Journey Manager at both Lapperre and Sonova Group since July 2017. With over seven years of experience in customer journey management, Marleen has been instrumental in leading customer care teams, developing omnichannel strategies, and overseeing brand and content strategies. Previous roles include Marketing Communications Officer at Lapperre and Marketing Officer at AudioNova België. Prior to these positions, Marleen held communications roles at McDonald's Belgium and worked as a management assistant at Stone Carpets bvba. Marleen is currently pursuing a Bachelor's degree in Applied Psychology at VIVES University of Applied Sciences, alongside previous academic achievements in Business Management and Public Relations.