Patrick Hess is a seasoned professional with extensive experience in customer support and operations management. Currently working at Sonova Gruppe since April 2022, Patrick has a strong background in the music industry, having held positions at Universal Music Switzerland and EMI Music Switzerland AG, where responsibilities included managing customer operations and overseeing telesales. Additionally, experience spans various roles in customer service and product management, particularly during time at POSCOM Group and Visopta AG, which involved sales and programming of financial equipment. A solid educational foundation includes a degree in retail management and proficiency in English language and literature. Patrick also contributes to the Caliente! Festival Zurich as Head of Promotion, showcasing versatility and commitment to customer engagement across diverse sectors.
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