Robert Wilkins

IT Product Line Manager - Customer Service

Robert Wilkins is an accomplished IT Product Line Manager at Sonova Group, responsible for the IT product portfolio for Customer Services and its strategic execution since July 2021. Prior to this, Robert held various roles, including Senior Contact Center Specialist at BenQ Europe, where management of contact centres and major IT platform migrations occurred. Experience also includes positions as Fulfillment and Logistics Manager at Connected World Services, Group Insurance Claims Manager at Eurovia (UK) Ltd, and Senior Partner Liaison at ACE Group, managing claims for major mobile phone insurance clients. Robert began the career as a Reinsurance Information Technician at Charles Taylor plc and worked in household claims and pricing at Zurich Insurance Company Ltd. Robert holds a BA (Hons) in Economics from the University of Portsmouth.

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