Zeena Moody is an experienced professional with a strong background in customer operations, sales support, and leadership within various industries. At Safire Consultants, Zeena served as Managing Director/Principal from May 1997 to January 2006, focusing on group and catering sales to build value-based customer relationships. After that, Zeena held the position of Sr. Director of Global Customer Operations at Old World Industries, LLC from December 2018 to October 2022, leading customer support and order management. Prior to this, Zeena was the Vice President of Client Services at OHC from April 2006 to December 2015, where responsibilities included developing company strategies and operational frameworks. Currently, Zeena is the Sr. Director of Customer Success and Inside Sales at Sonova Group, overseeing customer lifecycle operations and enhancing customer satisfaction and operational efficiency.
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