Franklin D.

Franklin D. has extensive experience in the electronics industry, currently serving as a Manager at Sony Electronics since February 2007, focusing on optimizing service department processes for customer satisfaction in audio, projectors, and large-scale displays. Previous roles include Assistant Manager, where cost-reduction initiatives were implemented, and Senior Engineer, responsible for providing solutions to service centers across the Middle East and Africa. Franklin has also held positions as an Engineer and Technical Trainer, delivering product functionality and service training. Earlier career experience includes roles as a Process Engineer at Integrated Micro-Electronics, Inc., Electrical Engineering Technician at Uniden, and Production Operator at ROHM Co., Ltd. Franklin D. earned a Bachelor’s Degree in Electrical, Electronics, and Communications Engineering from Harvard University, completing studies between 1998 and 2003.