Troy Reschke

Troy Reschke has over 25 years of experience in quality management and operations, currently serving as a Senior Quality Analyst for 3rd Party Operations at Sony Electronics since 2005. Troy has managed international operations across multiple 3rd Party centers in Central America, South America, and the Asia-Pacific region, which involved extensive travel. Responsibilities include developing and revising process documentation for customer service functions and conducting data analysis to implement strategies that enhance call center performance. Prior to this role, Troy held positions as a Furniture Rebuyer at Levitz Furniture, a Retail Store Manager at Jarman Shoes, and worked as a Quality Coach and IT Phone Support Agent at Sony Electronics.