Erick Olson is a seasoned professional in the gaming industry with extensive experience in product ownership and customer support management. Currently serving as a Product Owner at PlayStation since January 2018, Erick collaborates with global partners to design and launch products while driving a strategic product roadmap. Previous roles at PlayStation include Associate Manager of Omnichannel Support, overseeing a global team to enhance channel offerings, and Social Support Program Manager, focused on executing social media strategies to meet business objectives. Prior experience at Riot Games included roles as Special Projects Lead, Player Support Lead, and Player Behavior Specialist, where Erick developed innovative support experiences and policies to improve player behavior. Erick began a career at GameStop as a Senior Game Advisor, delivering exceptional customer service in a retail environment. Erick studied at Irvine Valley College.
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