Stephen P.

Stephen P. is a seasoned customer support and technical assistance professional with extensive experience in various roles within the tech and customer service sectors. Currently serving as a Help Desk Support Specialist at Sony Music Publishing since June 2022, Stephen excels in user onboarding, troubleshooting, and process documentation. Prior experience includes a tenure at Lemonade as a CX Specialist, where Stephen managed high volumes of customer inquiries, achieved exceptional customer satisfaction ratings, and played a pivotal role in training and mentoring new team members. Stephen's background also includes positions at the New York Proton Center, Falcon.io, and John Wiley and Sons, with a strong focus on enhancing customer experiences, providing technical support, and driving operational efficiencies. Stephen holds a Bachelor's degree in Psychology from Ramapo College of New Jersey and a certification in User Experience Design from General Assembly.