Juana M.

Juana M. has over 15 years of work experience in the tech industry. Juana began their career in 2005 as a Technical Support at MSI Group Comunicação Inteligente, where they handled customer inquiries, provided technical training, and troubleshooted software issues. In 2010, they joined Algar Tecnologia as a Technical Support - L1, providing support to customers and escalating complex issues. Juana then moved on to NCT Informática, where they worked as a Technical Support Analyst, specializing in infrastructure networks and network security solutions. In 2015, they joined NIKSUN as a Sales Engineer, responsible for pre-sales activities and providing technical support to customers. Juana also worked at NCT Informática as a Security Engineer Specialist, supporting sales teams, troubleshooting network infrastructure, and developing relationships with customers. Since 2016, they have been working at Sophos, starting as a Technical Support Engineer before moving up to Tier 2 Escalations Technical Support Engineer and then to Technical Account Manager. In these roles, they handled escalated technical issues, communicated with customers to identify challenges and provide assistance, and served as a trusted advisor on Sophos solutions.

Juana M. earned a Diploma in System Analysis from UNEB - União Educacional de Brasilia, where they studied from 2009 to 2012. Juana also attended Colégio Militar de Brasilia, but no degree or field of study is specified. In terms of additional certifications, Juana M. obtained the Certified in Cybersecurity (CC) certification from (ISC)² in April 2023. In 2016, they received the NSE 4 - Network Security Expert certification from Fortinet. In 2015, they obtained the Niksun- Professional certification from NIKSUN. Furthermore, they obtained the ITIL V3 certification from EXIN in 2010.