Keith Duncan

Keith Duncan is a seasoned professional with extensive experience in technical account management and support services across various regions, including EMEA, NA, and APAC. Currently serving as the Global Senior Director of Technical Account Management at Sophos since July 2021, Keith leads a revenue-generating team and oversees European support services. Prior roles include Senior Director of EMEA Support Services and Director of Technical Support at Sophos, as well as senior positions at Johnson Controls, Dell EMC, and EMC, where Keith honed skills in technical support and operations management. Educational qualifications include a BSC in Computer Science from the University of Kent and A-Level certifications in Mathematics, Computer Studies, and Economics.