Mitch H.

Mitch H. is a seasoned Customer Success professional with over 6 years of experience in the technology industry. Currently serving as a Senior Customer Success Manager at Sophos, Mitch focuses on driving customer advocacy, retention, and growth by ensuring clients succeed with the platform. Previous roles include Senior Account Manager and Account Manager at PatSnap, where Mitch was instrumental in onboarding new customers and facilitating successful renewals. Additionally, Mitch has experience in Talent Acquisition and Employer Branding, having worked as a Talent Advisor at Vena Solutions and a Recruiting Coordinator at Tableau Software. Currently pursuing a Bachelor of Business with a double major in Management and Marketing from the University of Newcastle, Mitch also studies Culinary Arts at SHATEC.